Shipping Policy – Pawster.ai

1. Order Processing Time

• Each poster is made to order. Production typically begins within 1–3 business days after your order is placed.
• You will receive a confirmation email when your order is confirmed and another when it has shipped.

2. Shipping Times

Shipping time depends on your location and the selected shipping method at checkout:

Note: These are estimates and may vary due to factors like customs delays or holidays.

3. Shipping Costs

• Shipping costs are calculated at checkout based on your location and order size.
• In some cases, free or discounted shipping may be offered during promotions.

4. Tracking

• Once your order ships, you'll receive a tracking link via email.
• Please allow 48–72 hours for tracking updates to appear after shipment.

5. Delivery Issues

• If your package is delayed or lost, contact us at support@pawster.ai. We'll investigate and work with our fulfillment partner to resolve the issue.
• We are not responsible for packages marked "delivered" by the carrier but not received, unless evidence of a delivery issue is provided.

6. International Orders

• International shipments may be subject to customs fees, import duties, or taxes. These are the responsibility of the recipient.
• We do not control these charges and cannot predict their amount.

7. Returns and Replacements

Because all posters are custom-made, we do not accept returns for buyer's remorse.

However, we will gladly offer a replacement or refund if:

• The item arrives damaged.
• There is a printing or production error.
• The order is lost in transit.

To request a resolution, email us within 7 days of delivery with a photo and description of the issue.

8. Contact Us

For shipping questions, email support@pawster.ai.